Types of Service

1. Solutions Architect Consulting / Marketing Solutions Consulting
During the Architecting stage, we design a customized solution based on each company's unique needs. Our Architects work closely with your marketers to align the company's goals with the new campaigns that will successfully reach your customers. Already committed to a large-scale software solution? No problem. Our architect's wide understanding of e-Business solutions allows them to integrate legacy systems with today's state-of-the-art software.

2. Diagnostics Consulting
Otherwise known as our QuickStart team, our Diagnostics group works to get your solution functional and useable in a short period of time. The team takes an initial assessment that identifies all quick-wins as well as long-term goals. During this phase, the consultants install and configure the requisite software that will be used on-site.

3. Data Warehouse & ODS Consulting
PredictionWorks offers a variety of Data Warehousing and Operational Data Store (ODS) consulting services to meet the needs of your enterprise solution. We develop data warehouse solutions that incorporate data from all of your data sources including Web Servers, Point-of-Sale data, kiosk servers, catalogs, and call-centers. During this stage we ensure that your data streams are clean and useable. Our team will work closely with your IT department to ensure that all valuable data is properly collected and stored. We also focus on:

  • Data and Technical Architecture
  • Dimensional Data Modeling
  • Database Design
  • Data Integration Design
  • Database Tuning
  • Metadata Repository Management

4. Customer Profile Management Consulting
Customer Profile Management (CPM)TM consulting helps e-businesses create data vectors that define the shopping behaviors of its customers. These profiles are created using an open architecture that allows other solutions to begin taking advantage of these vectors. This step is critical for deploying successful predictive model campaigns.

5. Personalization & Direct Marketing Consulting
Our Personalization group works to integrate best-of-breed predictive models into your customized solutions. A variety of channels can be created to develop a better relationship with your customers including personalized web content, targeted emails, promotional offers and more.

6. Training & Education
Our goal is to get our clients up and running as fast as possible. Our Education program gets your staff fully trained so that your company can be self-sufficient. We will improve the skills of your workforce by giving them an understanding of data mining algorithms.

7. Technical Support
PredictionWorks' Technical Support Team is staffed with Client Engineers and is dedicated to providing excellent service to our alliance partners and customers. With three levels of service (Platinum, Gold, and Silver) PredictionWorks can supply the right amount of Technical Support and is committed to providing quick responses to issues in implementing, using, or maintaining any of our solutions.


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